Good Guys Plumbing Co. SMS Terms & Conditions
1. Program description: You may receive text messages from Good Guys Plumbing Co.
regarding appointments, estimates, and invoices.
2. You can cancel the SMS service at any time. Text "STOP" to the number you received
messages from. After you send "STOP," we will send one final message confirming you've
been unsubscribed. If you want to join again, sign up the same way you did the first time.
3. Having trouble with the messaging program? Reply HELP for assistance, or contact us at
4. Carriers are not liable for delayed or undelivered messages.
5. Message and data rates may apply. Messages may be sent every day. Contact your wireless
provider with questions about your plan.
6. Questions about privacy? Read our Privacy Policy: www.goodguyswork.com/privacypolicy
Good guys plumbing Co. Privacy Policy
Text messaging originator opt-in data and consent will not be shared with any third parties,
excluding aggregators and providers of the Text Messaging services, for any purpose.
Good guys plumbing Co. Terms & Conditions
Good Guys Plumbing Co.
Effective Date: September 15, 2026
Thank you for choosing Good starts with clear expectations.
These Terms & Conditions (“Terms”) apply to plumbing, diagnostic, repair, replacement,
installation, maintenance, inspection, drain, sewer, gas piping, and related services
provided by Good Guys Plumbing Co. (“Good Guys,” “we,” “us,” or “our”).
By approving an estimate, proposal, work order, or change order; providing electronic or
written authorization; or otherwise authorizing Good Guys to begin work, the customer
(“Customer,” “you,” or “your”) agrees to these Terms.
1. Estimates & Scope of Work
The scope of work and price for your project will be described in the estimate, proposal,
work order, or other service documentation provided by Good Guys.
Unless otherwise stated, an estimate is based on the conditions reasonably visible or
known at the time of inspection. Plumbing systems often contain concealed, buried,
inaccessible, deteriorated, or previously modified components that cannot be fully
evaluated before work begins.
An estimate does not include additional work made necessary by concealed or
unforeseen conditions unless specifically stated.
Estimates may expire after the period shown on the estimate and may be revised due to
changes in material costs, equipment availability, permit requirements, project conditions,
or Customer-requested changes.
2. Authorization to Perform Work
Approval of an estimate or work order authorizes Good Guys to:
• Perform the work described in the approved scope;
• Obtain reasonable access to the portions of the property necessary to complete
that work;
• Shut off or restore water, gas, electrical power, fixtures, appliances, or related
systems when reasonably necessary; and• Take other reasonable steps ordinarily required to safely complete the authorized
service.
Good Guys will not intentionally perform material work outside the approved scope
without additional Customer authorization, except when immediate action is reasonably
necessary to protect persons or property from an unsafe condition.
3. Changes & Additional Work
Conditions discovered after work begins may require the scope of work to change.
Examples include concealed leaks, corroded piping, failed valves, improper prior
installations, damaged fittings, code deficiencies, structural obstructions, inaccessible
piping, collapsed or damaged drains, unsuitable connections, or additional repairs
necessary to safely complete the original work.
When additional work is recommended, Good Guys will make reasonable efforts to
explain the condition, provide additional pricing, and obtain Customer authorization
before proceeding.
Authorization of additional work may be provided electronically, verbally, in writing, or
through an approved change order where legally permitted.
4. Pricing & Payment
Payment is due upon completion of the applicable service unless different payment terms
are stated in writing.
Charges may include labor, materials, equipment, diagnostic services, service or dispatch
fees, permits, inspections, specialty equipment, disposal, subcontractors, and other costs
associated with the authorized work.
Deposits or progress payments may be required for larger projects, special-order
equipment, or multi-day work.
The Customer agrees to pay all authorized charges.
Returned payments, chargebacks made without a legitimate billing dispute, past-due
accounts, or collection activity may be subject to reasonable fees and costs to the extent
permitted by applicable law.
Nothing in these Terms waives any payment, collection, lien, or other rights available to
either party under applicable law.
5. Customer ResponsibilitiesThe Customer agrees to:
• Provide accurate information regarding the property and the known condition of
its plumbing systems;
• Provide safe and reasonable access to the work area;
• Remove or protect valuables, furniture, electronics, personal belongings, and other
items near the work area;
• Inform Good Guys of known hazards or unusual conditions;
• Secure pets and ensure children and other occupants remain safely away from
active work areas; and
• Provide access to necessary utilities when required to complete or test the work.
Unless otherwise agreed, the Customer is responsible for obtaining approval from
landlords, property owners, condominium or homeowners associations, property
managers, or other persons whose authorization may be required.
The person approving the work represents that they have authority to authorize services
at the property.
6. Concealed, Pre-Existing & Unforeseen Conditions
Good Guys is responsible for the work we perform. We are not responsible for conditions
that existed before our work or that could not reasonably have been discovered before
the authorized service began.
These conditions may include, without limitation:
• Corrosion or deteriorated piping;
• Improper or non-code-compliant prior work;
• Hidden leaks or water damage;
• Defective valves, fittings, fixtures, appliances, or equipment;
• Aging or brittle piping;
• Root intrusion;
• Broken, offset, bellied, or collapsed sewer piping;
• Underground or concealed utilities;• Structural defects or obstructions;
• Mold, asbestos, lead, contaminated materials, or other hazardous substances;
• Excessive water pressure;
• Water-quality-related deterioration; and
• Failures elsewhere in the plumbing system.
If servicing one portion of an older or deteriorated system reveals or contributes to the
failure of another pre-existing component, Good Guys will explain the condition and
recommend appropriate next steps.
7. Access Through Finished Surfaces
Plumbing systems are frequently located behind or beneath finished surfaces.
The Customer authorizes reasonable access through drywall, plaster, tile, flooring,
ceilings, cabinetry, countertops, concrete, landscaping, or other materials when such
access is reasonably required to complete authorized work.
Good Guys will make reasonable efforts to minimize unnecessary disturbance.
Unless specifically included in the approved scope, plumbing work does not include
cosmetic or finish restoration such as:
• Drywall finishing;
• Painting;
• Tile replacement;
• Flooring repair;
• Cabinetry or countertop repair;
• Concrete finishing;
• Landscaping;
• Carpentry; or
• Other decorative restoration.
Any opening or access point created by Good Guys will be left in a reasonably safe
condition.8. Existing Plumbing Systems
Repairing or replacing one component of a plumbing system does not guarantee the
condition or future performance of the remainder of the system.
Older plumbing systems may contain components of similar age or condition that remain
susceptible to future failure.
Good Guys may recommend broader replacement or corrective work where we believe
repairing an isolated component is unlikely to provide a dependable long-term solution.
The Customer may decline such recommendations unless the remaining condition
prevents Good Guys from safely performing the authorized work.
9. Drain & Sewer Services
Drain and sewer stoppages may be symptoms of larger conditions, including grease
accumulation, foreign objects, root intrusion, damaged piping, improper slope, offsets,
bellies, deterioration, or partial collapse.
Drain cleaning clears an obstruction; it does not necessarily correct the underlying
condition that caused it.
Unless specifically stated in writing, Good Guys does not guarantee that a drain or sewer
line will remain free from future stoppages after cleaning.
Camera inspections, hydro-jetting, excavation, pipe lining, repair, or replacement may be
recommended when appropriate.
Video inspection is diagnostic in nature and represents the visible condition of the
accessible piping at the time of inspection. It does not guarantee that every defect within
a drainage system can be identified.
10. Customer-Supplied Fixtures & Equipment
Good Guys may install Customer-supplied fixtures, faucets, appliances, equipment, or
materials when agreed to in advance.
Good Guys does not warrant Customer-supplied products and is not responsible for:
• Manufacturing defects;
• Incorrect or missing parts;
• Product incompatibility;
• Shipping damage;• Product performance;
• Manufacturer warranty claims; or
• Additional labor caused by a defective or incorrect product.
Labor required to remove, reinstall, modify, or replace Customer-supplied products may
be separately chargeable.
11. Materials & Product Substitutions
Good Guys may use professional-grade materials that are reasonably appropriate for the
installation.
When a specified product or material becomes unavailable, discontinued, delayed, or
impractical to obtain, Good Guys may recommend a reasonably comparable alternative.
Material substitutions that materially affect price, appearance, or functionality will be
communicated to the Customer when reasonably practical.
12. Permits, Codes & Inspections
Good Guys will obtain permits and inspections when required and when responsibility for
doing so falls within our agreed scope of work.
Permit fees and inspection fees may be included in the estimate or billed separately as
indicated in the applicable service documentation.
Good Guys will perform authorized work in accordance with applicable requirements
governing that work.
Existing portions of a property that are outside the approved scope may not comply with
current codes or standards. Good Guys is not responsible for correcting unrelated
existing deficiencies unless those corrections are included in the authorized scope or are
required in order for our work to lawfully proceed.
Inspection schedules, utility approvals, permit processing, and governmental
requirements may affect project timing and are outside Good Guys’ direct control.
Contractor / License Information:
[LEGAL BUSINESS NAME]
[LICENSE CLASSIFICATION]
[LICENSE NUMBER]
[LICENSE EXPIRATION DATE, IF APPLICABLE]
13. Workmanship WarrantyGood Guys stands behind our work.
The specific workmanship warranty applicable to a repair or installation, if any, will be
stated on the invoice, estimate, proposal, or separate warranty documentation.
Any manufacturer warranty applicable to fixtures, equipment, or materials is provided by
the manufacturer and is subject to that manufacturer's terms.
Unless otherwise stated in writing, warranty coverage does not apply to failures caused
by:
• Abuse, misuse, or neglect;
• Freezing;
• Foreign objects or improper materials introduced into a plumbing system;
• Chemical drain cleaners;
• Excessive or improper water pressure;
• Water quality or mineral conditions;
• Lack of required maintenance;
• Power surges or utility failures;
• Flooding, storms, lightning, freezing weather, or other events outside our control;
• Alteration or repair by another person after our work is completed;
• Customer-supplied equipment;
• Pre-existing or unrelated plumbing conditions; or
• Normal wear and tear.
Warranty service applies only to the work or materials specifically covered by the
applicable warranty.
14. Manufacturer Warranties
Where applicable, Good Guys may assist the Customer in identifying or submitting a
manufacturer warranty claim as a courtesy.
Unless expressly included in writing, manufacturer warranty coverage does not
automatically include Good Guys’ labor, diagnostic time, travel, shipping, removal, or
reinstallation costs.15. Water Shutoffs & System Testing
Plumbing work may require water or gas service to be shut off and subsequently restored.
When systems are repressurized or returned to service, previously deteriorated
components elsewhere in the system may begin leaking or fail.
Good Guys is not responsible for the failure of unrelated pre-existing components simply
because the condition becomes apparent during or after normal shutdown, startup,
draining, filling, testing, or repressurization procedures.
16. Property Protection & Water Damage
Good Guys will exercise reasonable care while working in and around the property.
The Customer agrees to promptly report any concern relating to our work and to take
reasonable steps to prevent additional damage.
Good Guys is not responsible for damage caused by pre-existing leaks, concealed
defects, deterioration, failed Customer-owned equipment, natural events, or conditions
outside the scope of our work, except to the extent responsibility may not lawfully be
excluded.
17. Hazardous or Unsafe Conditions
Good Guys may suspend, stop, or decline work where our technicians reasonably believe
a condition is unsafe.
Examples may include:
• Suspected asbestos or hazardous materials;
• Mold or significant biological contamination;
• Sewage contamination;
• Structural instability;
• Unsafe electrical conditions;
• Gas hazards;
• Inadequate working space;
• Dangerous animals;• Threatening or abusive conduct; or
• Conditions that create an unreasonable risk to employees, customers, or property.
Specialized remediation, testing, repair, or other corrective work may be required before
plumbing work resumes.
Stopping work because of an unsafe condition does not constitute abandonment of the
project.
18. Scheduling & Project Timing
Appointment windows, anticipated completion dates, and project schedules are provided
in good faith.
Timing may be affected by emergencies, traffic, weather, inspections, permits, utility
companies, product availability, concealed conditions, change orders, staffing, or
circumstances outside our reasonable control.
Good Guys will make reasonable efforts to communicate material scheduling changes.
Unless expressly guaranteed in writing, projected dates are estimates rather than strict
completion deadlines.
19. Cancellations & Missed Appointments
Good Guys understands that plans change.
Cancellation, missed-appointment, special-order material, restocking, or trip charges may
apply when disclosed before the applicable service or purchase.
Custom or special-order materials may be non-refundable once ordered where permitted
by law.
20. Work by Others
Good Guys cannot warrant or assume responsibility for work performed, repaired,
altered, disconnected, reconnected, or modified by persons outside Good Guys.
If another contractor or person modifies our completed work, any applicable Good Guys
workmanship warranty may be affected to the extent the subsequent work caused or
contributed to the problem.
21. Photos, Video & Service DocumentationGood Guys may photograph or record plumbing systems, equipment, work areas, serial
numbers, existing conditions, and completed work for legitimate business purposes
including:
• Preparing estimates;
• Documenting existing conditions;
• Quality control;
• Warranty administration;
• Technician training;
• Insurance documentation; and
• Internal service records.
Good Guys will not intentionally publish photographs that identify the Customer, street
address, occupants, or private areas of the property for advertising or promotional use
without appropriate permission.
22. Electronic Documents & Signatures
The Customer agrees that estimates, approvals, invoices, change orders, warranty
documents, signatures, receipts, and other service records may be created or delivered
electronically.
Electronic approval or signature will have the same effect as written approval or signature
to the extent permitted by law.
23. Communications
By providing a telephone number or email address, the Customer authorizes Good Guys
to communicate regarding:
• Appointment scheduling;
• Technician arrival;
• Estimates;
• Work authorization;
• Project updates;
• Invoices and payment;• Warranty or service matters; and
• Other communications reasonably related to the Customer’s service.
Promotional communications, where used, will be subject to applicable law and available
opt-out requirements.
24. Right to Decline Service
Good Guys reserves the right to decline, suspend, or discontinue service when permitted
by law, including where:
• The requested work cannot be performed safely or legally;
• Required authorization cannot be obtained;
• Required payments have not been made;
• Site conditions materially differ from those represented;
• The Customer requests work that Good Guys believes is improper or unsafe;
• Required permits or inspections cannot be obtained; or
• Employees are subjected to threatening, discriminatory, abusive, or unsafe
conduct.
The Customer remains responsible for authorized work completed before service is
discontinued.
25. Limitation of Liability
To the fullest extent permitted by applicable law, Good Guys will not be liable for indirect,
incidental, exemplary, special, or consequential damages arising from conditions outside
our reasonable control, pre-existing conditions, concealed defects, or portions of a
plumbing system outside the authorized scope of work.
Good Guys does not waive responsibility for damages directly caused by our negligence
or other obligations that cannot legally be limited or waived.
Nothing in these Terms is intended to eliminate any non-waivable right or remedy
available to a Customer under Tennessee or federal law.
26. Opportunity to CorrectIf the Customer believes Good Guys’ workmanship is defective or incomplete, the
Customer agrees to notify Good Guys promptly and provide a reasonable opportunity for
us to inspect the condition and, when appropriate, correct covered workmanship before
another contractor performs corrective work.
Emergency action reasonably necessary to protect persons or property is not restricted
by this provision.
27. Disputes
Our preference is to solve problems directly.
Before initiating formal legal proceedings, the Customer and Good Guys agree to make a
good-faith effort to resolve disputes through direct communication and to provide each
party a reasonable opportunity to review the relevant facts.
This provision does not prevent either party from taking action necessary to preserve a
legal right, comply with a deadline, address an emergency, or pursue a remedy that
cannot legally be restricted.
28. Governing Law
These Terms and services provided by Good Guys are governed by the laws of the State
of Tennessee.
Any dispute will be handled in a court or venue having proper jurisdiction under applicable
law unless the parties separately agree in writing to another lawful dispute-resolution
procedure.
29. Severability
If any portion of these Terms is determined to be invalid or unenforceable, that provision
will be enforced to the maximum extent permitted by law and the remaining provisions will
continue in effect.
30. Entire Agreement
The applicable:
• Estimate;
• Proposal;
• Work order;• Change order;
• Invoice;
• Warranty documentation; and
• These Terms
collectively constitute the agreement between Good Guys and the Customer concerning
the authorized work.
Where a specific written term contained in an approved proposal, estimate, or change
order conflicts with these general Terms, the more specific written term will control for
that particular project.
No technician, employee, or representative may materially modify these Terms unless the
modification is documented and authorized by Good Guys.
31. Contact Us
Questions about these Terms or your service may be directed to:
Good Guys Plumbing Co.
Nashville, Tennessee
Phone: [PHONE NUMBER]
Email: [EMAIL ADDRESS]
Website: [WEBSITE]
GOOD WORK. GOOD PEOPLE. GOOD GUYS.
We appreciate the opportunity to work in your home or business and will always aim to
leave you with work we are proud to put our name on.